RCS- UNALLOCATED PAYMENTS

/ I paid my RCS builders account cash at Southgate branch on the 27/06/2022, to date my payment has not been allocated, I sent through the POP on the 29/06/2022 and have been phoning daily trying to fasttrack the process, but have failed. We are now in week 2, their statement run is on the 12th day of every month meaning my name will be listed with an adverse note on credit bureaus. To prevent this I had to use my credit card to make another payment on their mobile app which reflected immediately. I am so frustrated because it seems my initial payment went down the drain, their finance team doesn't respond even after the customer service department has been escalating this over a week. I regret ever taking credit with RCS, they are a pain to deal with.