RCS *****ULENT TRANSACTIONS FOLLOW UP

It has been a week since I have reported my RCS account to RCS regarding unauthorised transactions that have been deducted *****ulently from my account since January. RCS reached out to me and referred the matter to a third party “Blue Label Telecoms” who mentioned that I will not be refunded funds that were *****ulently deducted from my account as I had apparently accepted enrolment to a subscription, 3 days has passed since I had requested proof of the recording or a signed agreement where such an acceptance was given by me.

My biggest concern is that how an account that I signed an agreement with RCS can be accessed by a third party without any authorisation from my side. Clearly RCS accounts are not safe and I feel that RCS and Blue Label Telecoms are sharing our information between them and are working together on these *****ulent subscriptions since they RCS also charge interest on these *****ulent transactions.

How can it take a week just to provide proof of subscription that they CLAIM I accepted. RCS are not helping with following up on this matter as they just send an email to Blue Label and say “at Blue Label team please assist” and of course nothing gets done.

And as an RCS customer I should not be the one who is following up on this matter since this is a breach on RCS systems where third parties infiltrate RCS customers *****ulently.