RCS u need better customer service!!

upon doing a credit check and sending my documents with my full application and VARIOUS follow up calls in 48 hours, RCS stated that they have a turn around time of 48 hours whereby they do income verification and checks. I have not received any feedback, every consultant has a different story. One says my income has been verified and since 48 hrs has passed she wil escelate and another says they need to verify income. The sad part is I know I have a good score and by doing a credit check and wasting my time I am becoming very upset now!!