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candice S

1 reviews | Active since Jan 2012

20 Oct 2020, 19:20

RCS trying to rip me off for a confirmed closed account.

I previously had an Edgars account, which I canceled end of August 2020. Note, I never went into an agreement with RCS for an account. I have never had an RCS account. How did I end up with RCS. I received a letter, dated 03 September 2020, confirming the settling and cancelation of the account. The letter confirm the account reflected R0.00 and will be closed on 08/09/2020. So for all intense purposes I considered the account closed, settled, terminated, etc. Unfortunately I am still receiving sms's and emails stating I still owe Edgars/Rcs. Why am I still receiving these notifications? I settled and closed this account and have an email stating confirmation of cancelation What is RCS trying to pull here? Please rectify this error.

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Replies (1)
RCS
RCS's reply21 Oct 2020, 07:54
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group