Rcs treats not good

I have put in a claim as I lost employment and has a very low income I am desperate as I am battling to pay my account I sent the papers through 2 times and till today 2 weeks after sending the documents no one has contact me as to say that things is sorted and the will approve the claim. Rcs on my case as I made arrangements to try pay R800 a month last month i could only pay R500 now they threatening me why i paid in so little. I paid R500 it not little and I did pay not if I did not pay anything. I am gatvol as I am already stressing bout how my family going to survive and my family trying to help me so I can feed my children and pay for their transport to hospital and school and all that. I has gone from a loving funny loving person to a shutdown depressed woman as everyone phone they want money my kids suffering and husband. Pls just help out it not fault the staff getting free salary and they can loose my documents or skipping to help.