1 reviews | Active since Apr 2017

21 Oct 2019, 14:10

rcs took my money no pay back

please help i wanted to pay money into my virgin money card absa said virgin is registered as money card i paid using my money card number the money wrongfully went to rcs money card it accepted my virgin card number i have requested pay back from rcs but no communication the money is not theirs how do i get my money back from they they dont respond to mails

0
Replies (2)
RCS
RCS's reply24 Oct 2019, 09:17
Official
Good day,
 
We herewith acknowledge receipt of your complaint.
  
We have escalated your complaint to the relevant department for further assistance.
  
Should you have any additional enquiries, please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
  
Kind regards,
RCS Group
RCS
RCS's reply24 Oct 2019, 09:17
Official
Good day,
 
We are pleased to inform you that your compliant has been resolved.
 
Please accept out apologies for the inconvenience this may have caused you.
 
I trust you find the above in order.
 
Kind Regards,
RCS GROUP