RCS - THE WORST SERVICE I HAVE EVER RECEIVED!!!!!!!!!!!!!!!!

on 19/02/2020 i called RCS for a settlement amount on my account. I paid the settlement amount and sent an email with my Proof of payment. I also sent an email to the Closure group on the same day to ask them to cancel my account, with the proof of payment attached. on 26/02/2020 i called in again to follow up after 3 emails that i sent with no response. The lady that i spoke to was very rude and did not even want to listen to what i was saying. She confirmed that they have received my payment but because i did not use the correct reference number, that it would take another 5 working days to allocate this payment. I was FURIOUS....but what could i do.... I asked her to please send me an email confirming that they did infact receive my proof of payment. her email to me " Good day,

Please be advised that we have received the Proof of payment on the 19/02/2020 however there is no Ref on the POP which will make it difficult for the payment to be allocated quickly.

Regards,"

I have sent 3 more follow up emails after this....WITH NO REPLIES TO ANY OF THEM. yesterday i receive a SMS from RCS stating that i should pay my account that was due on the 1st. Today (13/03/2020) i call in once again to find out what is actually going on... Firstly, i am now highly irritated because every single time i call in i need to explain my story over and over. If i get transferred i must again explain the story over and over. I made this settlement payment on the 19/02/2020. I was told the reference number was not correct and it would take another 5 days for the most for it to be allocated. Today is 17 working days since i have made that payment and also requested for this account to be closed. RCS is so quick to send me an sms for outstanding money that I DONT EVEN OWE, but could not respond to ANY of my emails. You have confirmed my payment on the 26th already. HOW IS IT TAKING SO LONG JUST TO ALLOCATE MY PAYMENT AND CLOSE THIS ACCOUNT. I have NEVER missed any payments with RCS so please tell me why would you give me such terrible service??? i do not owe you any money so WHY WOULD YOU NOT CLOSE MY ACCOUNT. Instead you are sending me sms's for money i dont owe and putting a bad record on my name....FOR NO REASON!!! I would appreciate it if this could be sorted ....TODAY STILL