MT
Mbally T

1 reviews | Active since Jun 2017

11 Mar 2021, 09:51

RCS THE WORST MANAGEMENT TO HAVE TAKEN OVER EDGARS

Literally the worst service humanity possible. Since I have had an Edgars account it has been a 6 month interest free account. Ever since RCS took over I have been charged interest every month.

Made numerous calls, rude and unhelpful call center agents. Most of them made promises that were not kept. Emails sent, no joy there either. Then just yesterday I get a mail telling me that due to my conduct my credit limit has increased. Why is my conduct not met by the same conduct from you in return.

Edgars management before RCS may have been struggling, but they were honest and I never had these problems. You need to fix this.

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Replies (1)
RCS
RCS's reply11 Mar 2021, 09:57
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group