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WG
Werner G

1 reviews | Active since Dec 2017

22 Nov 2018, 12:16

RCS the Worst.

For THREE months I tried updating my debit order banking details. I have tried the app, tried phoning (They NEVER answer) and I have sent 5 emails. Eventually THEY phoned me to tell me the account is in arrears. So I changed the Debit order. The arrears was debited. NOW, it says on my credit record I am STILL outstanding and in ARREARS!!!!!!!!!!! This is the absolute worst customer server EVER!!!!!!!!!!!!! You guys better fix this!!!

0
Replies (4)
RCS
RCS's reply23 Nov 2018, 15:36
Official
Good day 


 


We herewith acknowledge receipt of your complaint.


 


We have escalated your complaint to the relevant department for further assistance.


 


Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***


 


Kind Regards


RCS Group


Best regards,

RCS
RCS's reply03 Dec 2018, 09:18
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS

Best regards,

WG
Werner G's update11 Dec 2018, 11:34
Reviewer Update
MY CREDIT RATING IS STILL SHOWING THAT I AM 3 MONTHS BEHIND ON MY PAYMENTS!!!!!!!!!!!!!!!!! FIX THIS OR I AM CONTACTING THE CREDIT REGULATOR AND FILING A COMPLAINT OF RECKLESSNESS. TODAY!!!!!!!!!!!!!!!!!!!!!!!!!!!
RCS
RCS's reply02 Jan 2019, 13:38
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS

Best regards,