RCS the ********

I have been in touch with RCS and the affiliated insurance company that underwrites their credit life cover now for two months. Due to COVID 19 I have been put on no work no pay policy so contacted RCS for claim forms to submit a claim under the retrenchment scheme. Sporadically one gets an answer out of them. They eventually sent me a mail with no attachment for a claim. My reply for a resend is still pending. Eventually I downloaded the for myself and submitted the claim to both RCS and the insurance company. No response of course!! I sent mail after mail asking for an update and even said I will put a stop payment on my account if they present the debit order. Of course they presented the debit order so I sent it back hoping to get a response. It worked. After explaining the situation again the lady said she would make a note and I would get a email the same day confirming the claim and noting my claim. Ha ****** ha, no email and no confirmation. Now I get another sms to say I am in arrears and I can pay a double installment. I tried calling the offices but the call is conveniently cut off after ringing for a few seconds. Why bother adding (not selling) me the insurance if you do not intend allowing me to claim. I have a valid policy and a valid claim but no way of speaking to someone to resolve it. RCS and your insurance you are a **** and useless. I will take you to the ombudsman if my credit rating is affected. All my emails are available to prove the timeline