RCS the grim reaper of credit scores

I initially didn't want to write this review but after my credit score has been messed up its on! This year I opened a RCS game store card, used it a couple of times then paid it up and tried to close it. It was a mess as RCS struggled to give me an accurate settle amount. Even after they asked me to call later as they cant figure out the settlement as my debit hasn't dropped yet. Eventually they gave me a figure. I paid the exact amount just to be told to call 2 day later again to close it. Appon calling there was R105 overpaid in the account that I ether need to use or get transferred into my bank account by filling a bunch documents. So I swiped my card for R104.99 then got told to wait 2 days again. After 2 days I was suddenly R89 in arrears. After a couple of calls they promised to fix it. Later I check my credit score and to my horror my score dropped by 31 points! RCS loaded someones game account with a balance of R50000 and R7000+ arrears onto my credit score and the arrears was 90days up. I called RCS and Abu for clientcare said it was a nationwide mess up and they are working on it. Eventually the account is off my credit score. But my score is still down by 31 points. Compuscan cant figure out why, and if they find out what happened they cant fix it.So I will be writing a review on Compuscan soon enough. Its just funny that my score dropped that much after rcs end up losing the capability match ids with ids and appels with appels.

I will be reporting both institution shortly to the relevant ombudsman's