RCS Terrible finance and accounting department incompetant

Absolutely atrocious service RCS & Edgars. I'm a loyal, good profile customer from Edgars. RCS took over their accounts and I was told to deposit my money into a different account number then. So I did. Just to find out the payment was never allocated to my account. Payment was done in September 2020. After numerous emails, documents sent and phone calls (up until today) the payment has not been allocated. This has now resulted in a bad credit score against my name and they could not be bothered as I also sent numerous emails to inform them that I will raise my frustration on Hello Peter and social media.......still no progress on the allocation of my payment. This is absolutely unacceptable as I myself is the manager of one of the leading retail stores in our country. I'm disgusted that RCS/Edgars has absolutely no worries of the damage caused to my profile by their non existent customer service and poor *********** financing department who cannot allocate a payment.