RCS taking Over Edgars is just Pathetic as EVER

I have been struggling with a case of ***** ever since RCS took over Edgars, The service is pathetic. I call weekly, send emails and post on social media with no response. I got an sms stating my matter is resolved yet when my statement is sent to me its still incorrect. My ITC score is so damaged by them and they have no decency to contact me or even just correct the problem. Staff are *********** and have no answers. You cannot go to an Edgars Store because they always Migrating and thy always offline- its been almost 2 months and this is unacceptable.