RCS sucks

Item: RCS
Rating: 1
Author: Thelmaine J

I have an account with RCS which i paid up in March after obtaining a settlement letter from them. They told me i should give it a month until everything will be processed on the system. Since April month i have been receiving calls saying my account is in arrears. I sent them the proof of payment 13April and i was assured that the matter is being handled. I am receiving phone calls again and it’s really becoming frustrating. Their account reflects as a missed payment on my ITC report. RCS has the baddest customer service ever and i honestly can’t wait to get rid of them.

Helpful (0)

Replies (3)

RCS's replyOfficial

16 May 2022, 13:32

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply16 May 2022, 13:32

Official

Thelmaine J's updateReviewer Update

16 May 2022, 19:46

I have read this and heard this one too many times. Just today i received another overdue e-mail from you guys. When is this going to end?

Thelmaine J's update16 May 2022, 19:46

Reviewer Update

I have read this and heard this one too many times. Just today i received another overdue e-mail from you guys. When is this going to end?

RCS's replyOfficial

30 May 2022, 11:13

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS

RCS's reply30 May 2022, 11:13

Official