RCS Sucks

<p>RCS That handles Cape Union Mart's accounts really sucks! We open an account at Cape Union Mart - their personell was very helpfull and told us that RCS will do a debit order, as we had to fill out our banking details. Well to our surprise a debit order was never done. Not a pprobem; because we prefer to do EFT payments each month via internet. Also we supp**** an email address for RCS to mail our monthly statements. To our horror this never happened and after many phone calls and correspondense we still had no idea how to pay RCS each month?? At last a lady phoned (sorry I cannot speak to you; because you are not the account holder). "Please lady all I need is your banking details to enable us to pay our monthly instalment". No sorry I cannot give it to you. They phoned my husband and he ask them to speak Afrikaans. No sorry I cannot speak Afrikaans. Again I try and contact RCS on an email address that I optained from one of the Cape Union Marts. This lady was so upset; because nobody is allowed to give her details to a customer. Still no Statement and no banking details??? After endless days and phone calls ext. we got the banking details and we deposit the amount outstanding. I faxed proof of payment; I emailed proof of payment; I've send endless emails; but still the system sucks. After a million emails I received a statement. Our payment does not show on this statement????? Now my blood pressure jump beyond repair ..... Send another email - please indicate my payment that was done!!! This was on 15 October 2016. On 15 November 2016 we made another payment. Again I fax, I mail, I mail again - still no statement!!!!!! On Wednesday 14 December 2016 I got a nice mail - Thank you for your payment - the payment of 15 October 2016. Another email - where is my payment of 15 November 2016????? No answer back. This morning a lady phone "why dont you pay your account"?? What do you do with the money I paid you???? We made 3 payments already (as I paid on 15 December 2016 the 3rd instalment). Again my husband must speak to them - I asked the lady to get somebody that can speak Afrikaans. She actually puts s through to an Afrikaans lady. I think she find somebody just not to explain where our money has gone to. In the meantime they load every call and interest on the account... but that is the "automatic system" not them! My husband explain to the lady that she must speak to me because I pay all our accounts. Well I got no further than where we started. I asked her for her manager's number; but no luck! We are married in comunity and neither of us can open an account without the other one signing aswell; but that does not matter, they can only speak to mr. At the end companies like RCS list you as a bad payer; but they are responsible for not allocating our payments. I have set the internet banking to send RCS an email every time we make payment. Nobody is paying my fax and email costs!! I can actually send them an account.</p> <p>This matter is going to the consumer council for sure!!!!</p> <p>We have a RCS account with Game and never ever we had any problems with payments; why in hell to we struggle with the Cape Union Mart RCS??????? I am sure we are going to pay the account in full and close it and they will still phone us?? Somebody is not doing their work and it is costing us money!!!!!</p>