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milani.mpofu milani.mpofu
1 reviews | Active since Jan 2013
19 Nov 2025, 08:50
RCS sucks
RCS is the pits when it comes to customer service - in January i paid my account via Capitec and although the money reflected they needed me to get a document from the bank which i did but they listed it as a missed payment- never going back to correct that. The most recent incident i made a payment of R1300 which translated to available credit being R895 after using R150 the credit left was R397 - am i missing something in this math? I called and was sent from pillar to post . They just dont care.
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RCS's replyOfficial
19 Nov 2025, 10:02Good day Nombulelo,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's reply19 Nov 2025, 10:02
Official
Good day Nombulelo,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group