RCS store card my worse nightmare

The service that I have received at RCS is horrible I recently got a RCS store card and was able to use the card for what I initially took it up for. Last week Friday I needed a few items get to the store and when trying to make a payment I was advised that the account is blocked I contacted RCS and they advised me to send a copy of my ID along with 3 matching signatures to my surprise they still cannot unblock my card since according to their systems I have a smart card ID which I have not collected yet and I advised their agents several times. The service that I’m receiving from them is pathetic taking that store card was the worse mistake ever I just wonder what treatment am gonna get moving forward even resorting to just settle and close the account.