Rcs Store Card extremely bad service with no customer care skills.

I have Rcs Store Card and the Rcs Staff don't understand their systems, on February I had available balance of R10 498 and made additional payment of R9541. 42 different dates and withdrew Total of R18 500.00, I was left with positive balance of R1539. 42 on the 4/3/2025.

When I checked my balance is is overdrawn with R2640 and my available balance is gone, not because of being used but their manual adjustments.

Called the call centre last week Friday, we did an exercise with Chelsea and after arriving at positive balance of R1539 that must be available, she escalated that for correction.

Today I called again and received an email From Raessah who confirmed the figures as per above but not saying anything about correction.

Where is customer service, why so much frustrations from RCS?

All I want is for you to correct the manual adjustment that duplicated the last 4000 I took as withdrawal and fix my account back to where it was with positive balance, this is affecting my billing info.