CM
Candice M

1 reviews | Active since Jun 2019

26 Feb 2023, 10:12

RCS ***** your money by unauthorized debit orders

DO NOT TAKE A LOAN FROM RCS, THEY ARE *******!! They ***** your money and just take whatever debit order amount they feel like. Even after you have called them and verified what amount should be debited as per your agreement. RCS ....you have no idea what customer service is, you call centre is rude, they don't listen to the problem, and they don't care that they are in breach of a contract as well as breaching the POPIA Act by addressing my invoice with someone else's details....SHOCKING! Are you even aware that you can lose your license RCS? My contract that I signed with you was for an amount of R247.18 a month. Now all of sudden you decide to debit my account for that amount on 24 Feb 2023 PLUS another amount of R896.18 on 25 Feb 2023!!!! Who the hell authorised you to debit all that money off my account?? Now thanks to you I will not have food to feed my family this month. And don't tell me it's the initiation fee. When my contract clearly included my initation fee in the monthly premium. I confirmed all this information with you last month via email and even copied in your complaints team who didn't even bother to respond to my email. I DEMAND for the R896.18 to be refunded IMMEDIATELY into my bank account in the next 2 working days. Failure to do so will result in me laying a case with the Ombudsman where I will be reporting your theft as well as contravention of the POPIA Act. I will also share with the whole of SA on all levels of social media about how you ***** your clients monies as well as your non existent customer service. I truly regret taking out a loan with this less than adequate financial provider!!

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Replies (1)
RCS
RCS's reply27 Feb 2023, 15:29
Official
Dear Candice, we are investigating the matter on our end. We apologize for the frustration you had to endure. Once we have more information we will update you via email on all findings. 

 

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