RCS states that it is resolved; YET NO FEEDBACK & APPLICATION STILL DECLINED

Upon lodging a complaint on Hello Peter on 22/10/2019 about RCS and their mess up with regards to ***** Block. I politely received their standard response. we herewith acknoledge receipt of your complaint. We have escalated your complaint to the relevant department for futher assistance. Two days later I received the following response:Good day,We are pleased to inform you that your compliant has been resolved.Please accept out apologies for the inconvenience this may have caused you. I trust you find the above in order.Kind Regards,RCS GROUP Firstly I would like to know what was resolved - (No specifics)? When was I contacted to advise it was resolved & how it was resolved (No contact, no information other than the standard response). WELL GUESS WHAT RCS!!! I don't know what you claim to have resolved, or how.. because when I tried again this morning to complete an application I received the response."Unfortunately you have not met the lending criteria and your application has been declined". This is unacceptable that you would relay information online that it is resolved, to give viewers the impression that it is resolved within a quick turn around time, meanwhile it is not! I think RCS would like more exposure regarding the articles,maybe then they will fix their errors with regards to tarnishing my name for ***** which in actual fact YOU RCS YOUR STAFF made the mess up... I would still like to know, how my builders warehouse card could purchase at SHOPRITE according to your records, because your people caught on nonsense by issuing someone an RCS card with my builders card number.... I Would like an explanation. .....because if it can I would like to use my builders warehouse card at shoprite... . I would like detailed feedback regarding this matter as I believe it is just fair towards me.