RCS STAFF GETS PERSONALLY AFFRONTED AND CREATE UPHILLS

Uncoordinated workflow, no Comm between departments, Arrogance, Contradicting requirements from the last agent to suit the situation & NO FEEDBACK at all on email, Attitude and giving me the proverbial middle finger and UPHILLS due to their apparent frustration at having to listen to how RCS has made me runaround !

I forwarded my documents first for a claim more than a month back to several email addresses, and finally when they have run out of email addresses to provide they start with the documents that is done and sent to all. then I call for feedback about 2 weeks ago another agent advised there is an outstanding document needs to be sent which is holding up the process, but who has told me this ??? NO ONE. I attach it and all is fine so I think. I am calling in to check on feedback YET AGAIN one weeks later and another agent (rude Nolundo) insists that he requires a document which I have explained on my first mail WHY that is not attached further he refuses to see if he is able to obtain it while doing his checks. Apparently that has held up the claim. But who is contacting me with this ??? NO ONE. The last agent Chelsea today claims they are waiting on documents from me and where is this reflecting, its "noted on system", Twice now whereas this notice to system DOES NOT COME TO ME!!!

Then today I call in because I am debited yet I was assured by no less than 2 agents , Natasha and another girl that NO DEBITS will go off, however as soon as money arrived it was gone today. In all this time I am being persistently called for payments and have repeated this information over 10 times to different agents however the calls don't stop to pay but as for my claim NOT ONE SINGLE response. I was deducted for R1024.00 as soon as the money reflected and I am no longer working !!! That money is for basic necessities and they have deducted it despite telling me this will not happen. I last paid the installment end May after having not being employed from the 15th May and a month in they are sitting with my claim documents, not contacting me with whats missing and debiting money I arranged which is urgently needed now. I warned this time I will not just have them I am putting a complaint on all sites, it is four hours since the deadline time and NO response. A company has their services are open and are extremely busy so I hear however when I was on the call earlier first it got cut while waiting for the manager to come to the line, again I recharged and went through the entire drill again with another agent and she tells me the Team Leader is out on lunch. So how busy is busy when your lunch is getting taken on time but my email sitting 5 weeks back there is not a single response ?!?

I am absolutely disgusted at this entire month with this claim process , with the agents and with the lack of coherent knowledge, each one contradicts the one before how does this work ? there are people who see these complications as a fully paid holiday, they are getting paid , and instead of being quicker and diligent it is now the time to sit back and relax because they are not structured or monitored. I cannot stress enough that If there is another document needed for the claim, mostly certainly I will re-post here because this is the limit, I will not tire to reveal to everyone how this company is working. awaiting still the refund and the claim.

@hellopeter now and will be sharing as time goes and I do not get any response.