PB
Peter B

1 reviews | Active since Feb 2012

08 Mar 2016, 10:03

RCS Staff Don't Care

I am now tired of RCS / Makro that caused my name to be blacklisted because of their inferior payment recon systems and *********** staff and them not worried about their clients.<br> <br> Payments made:<br> <br> 03 September 2015 R1,500<br> 30 September 2015 R1,500<br> 30 October 2015 R1,000<br> 09 February 2016 R1,000<br> <br> Total payments made to date is R5,000.<br> <br> I was asked on many occassion to forward the proof of payments to [Email Removed] and [Email Removed] I spoke to Monica Nkhwua****, Jonathan, Alicia Herbert, Sibeka Gobingca just to name a few and all of them confirmed that the payments was received into there account, until I received another treatening letter from RCS / Makro advising me that not one payment was made from my side. Please take cognizance of the fact this incompetence of some of the RCS / Makro staff is effecting my credit rating. I am now turning to you for help to advise if this payments was received of not. If receivend then can I please ask for this to be send to me in writing, not so I will have to take this matter now to the ombudsman to intervene see that RCS and Makro have now caused me to lose my sale of a property.

0
Replies (1)
RCS
RCS's reply09 Mar 2016, 11:08
Official
Hello PeterB770720,

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group