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chanelle H

1 reviews | Active since May 2013

18 Feb 2020, 21:39

RCS *****s, ********** money sucking ...

I had 3 TVs accounts that I've been paying for almost 3years. For 1, those accounts always had the same credit available despite how u pay 2, the interest is so high that your balance stays on the same amount and 3, they offer and charge account insurance but decline claims with no reason. I was retrenched from work in December 2019 and what I communicated that with rcs they asked for all sort of of paperwork which I submitted because I honestly needed those accounts to be sorted and not to ruin my credit score. It's been weeks since those were emailed back to the person who requested them but not one word in return instead they call to tell me about my accounts that are in arrears and unpaid debit orders. When I eventually got some money I settled the accounts and requested that they close them immediately ad I di not want interest charges that will accumulate and later have them nag me. Now that they have their money in full, it's been 3 weeks since I requested the paid up letters and proof that the accounts are closed but no one calls or sends emails. I will not pay any interest that accumulates on those accounts as I am done with this ***** of a company.

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Replies (1)
RCS
RCS's reply19 Feb 2020, 09:50
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group