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Tamaryn C
1 reviews | Active since Dec 2019
29 Jun 2020, 10:16
RCS - shocking service
I have emailed RCS regarding my late husband's account on the 18th of June with all requested documentation. I am yet to hear a word from them. After sending a message on Facebook all I get is - there is a backlog. Shocking service - I understand that there is a backlog but for my email to not even be acknowledged is ridiculous.
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Replies (4)
RCS's replyOfficial
29 Jun 2020, 10:38 Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards RCS Group
Best regards,
RCS's reply29 Jun 2020, 10:38
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards RCS Group
Best regards,
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Tamaryn C's updateReviewer Update
03 Jul 2020, 11:03Still no word from RCS. Shocking.
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Tamaryn C's update03 Jul 2020, 11:03
Reviewer Update
Still no word from RCS. Shocking.
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Tamaryn C's updateReviewer Update
06 Jul 2020, 13:54Still no assistance or reply to my email dated 18 June.
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Tamaryn C's update06 Jul 2020, 13:54
Reviewer Update
Still no assistance or reply to my email dated 18 June.
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Tamaryn C's updateReviewer Update
15 Jul 2020, 08:20Finally a phone call from RCS yesterday - almost a month after my origional email.
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Tamaryn C's update15 Jul 2020, 08:20
Reviewer Update
Finally a phone call from RCS yesterday - almost a month after my origional email.