TB
Thabisang B

1 reviews | Active since Nov 2010

13 Jan 2025, 09:10

RCS shared my personal details with Blue Label Connect and Blue Label de*****ed me

RCS has given my personal details to Blue Label Connect without my consent and now I have been de*****ed by Ble Label. On the 10th January 2025, I received a call from a lady who claimed to be calling on behalf of RCS. She informed me that RCS would like to offer me 2 vouchers totalling R650 and that I can use the vouchers at both Checkers and Dischem. She then said that RCS will only charge me R59 for the voucher. I agreed as I saw that it was a good deal. She then said an sms with the link to the voucher will be sent to me so that I can use the voucher. The next day I still didn't get the voucher. While I was going through my RCS statement, I realised that there's a R59 charge for Blue Label subscription. I immediately called RCS to inquire about the charge and I was told that I subscribed to Blue Label. I asked the lady what is Blue Label? I then realised that I have been de*****ed. RCS gave me the contact details of Blue Label to contact them and resolve the issue with them. I'm extremely upset and want this subscription cancelled. I have not signed any subscription contract with Blue Label but RCS has added Blue Label subscription to my contract/repayments with them. This is ignorance at its highest level. What proof do you have that I have entered into a contract with Blue Label? Please cancel this subscription and reverse the R59 payment

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Replies (3)
RCS
RCS's reply13 Jan 2025, 09:18
Official
Good day, 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Kind Regards 
RCS Group 
TB
Thabisang B's update17 Jan 2025, 11:12
Reviewer Update
Thank you for the response. I also received a call from RCS and the lady confirmed that they're removing Blue Label Subscription from my account with RCS. I'm yet to see this in my statement and I'll give my final review.
RCS
RCS's reply17 Jan 2025, 11:15
Official
Hi Thabisang, we will call you shortly