JL
Johan L
1 reviews | Active since Feb 2024
01 Feb 2024, 09:33
RCS SERVICE UPDATE
Received a call from an RCS agent. I was approached in a very rude and unprofessional manner. He immediately demanded my id number and birth date as verification. In this day and age one does not share this info freely. I do not even have an RCS account??? The calls are recorded right? So, trace the call from the number below at the time provided and discipline this agent. I would highly suggest that your agents verify contact details before calling a client and go for telephone etiquette training *** 09h17
Helpful (0)
Replies (2)0
Replies (2)
RCS's replyOfficial
01 Feb 2024, 15:58 Good day, We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind Regards RCS Group
Best regards,
RCS's reply01 Feb 2024, 15:58
Official
Good day, We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind Regards RCS Group
Best regards,
RCS's replyOfficial
01 Feb 2024, 16:09Good day Mr. De Lange,
We can confirm that contact was made and we have advised that we could not locate an account. The call you have received was not from RCS.
You are welcome to change the Hello Peter rating.
Thank you for your time and taking our call.
Kind Regards,
RCS Group
We can confirm that contact was made and we have advised that we could not locate an account. The call you have received was not from RCS.
You are welcome to change the Hello Peter rating.
Thank you for your time and taking our call.
Kind Regards,
RCS Group
Best regards,
RCS's reply01 Feb 2024, 16:09
Official
Good day Mr. De Lange,
We can confirm that contact was made and we have advised that we could not locate an account. The call you have received was not from RCS.
You are welcome to change the Hello Peter rating.
Thank you for your time and taking our call.
Kind Regards,
RCS Group
We can confirm that contact was made and we have advised that we could not locate an account. The call you have received was not from RCS.
You are welcome to change the Hello Peter rating.
Thank you for your time and taking our call.
Kind Regards,
RCS Group
Best regards,