RCS - Service Sucks!!!!

New Account Application is taking more than 10 days to finalise and each time I call to follow up I get told it's been escalated and a Team Leader will call me back, but 10 days later and I am still waiting. Your voice prompts takes me through a thread for 3 minutes and the moment I actually hear someone on the other side of the line, they hang up!!!! Seriously - is this the kind of service you give to customers who you actually call and ask yourselves to open an account, but when they do, they get the worst service ever. Just to also test your service to existing customers I chose the prompt for existing and this was even worse, 8 calls never got answered with excuses of high volumes only coming after you had already held on for more than 3 minutes. Please finalise and update me on my application - I'm really surprised you don't offer an online service where one can quickly track and update your own application status, smaller companies have it, can RCS really not take the time to ensure that the customer's experience is alot more positive????