JR
Joyce R
1 reviews | Active since Jun 2015
31 Aug 2020, 13:09
RCS service is pathetic
Since RCS bought Edcon, service is pathetic. I paid my Jet account two weeks ago it is still not updated.
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Replies (2)
RCS's replyOfficial
31 Aug 2020, 14:29Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply31 Aug 2020, 14:29
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
JR
Joyce R's updateReviewer Update
03 Sept 2020, 11:51Until today my account is not updated, am not sure how RCS operates. I never experienced problems with edcon. A guy by the name of Tshidiso from customer service phoned me assuring me that my account is being rectified, until today it is not. I would advise everyone not to accept business from RCS, the service is very very bad and they seem to not care. I just want to pay off my account because i am disgusted by the service. Stay away from RCS group, worst company to have your account!
JR
Joyce R's update03 Sept 2020, 11:51
Reviewer Update
Until today my account is not updated, am not sure how RCS operates. I never experienced problems with edcon. A guy by the name of Tshidiso from customer service phoned me assuring me that my account is being rectified, until today it is not. I would advise everyone not to accept business from RCS, the service is very very bad and they seem to not care. I just want to pay off my account because i am disgusted by the service. Stay away from RCS group, worst company to have your account!