RCS service consultants are extremely unprofessional

On the 10th of August 2024 i sent an email to RCS as per the instruction from one of their call Centre agent to update my banking details as well as my debit order date for my store card, i was surprised to see that the debit order did not run on the 25th as well as on the 26th, when i call RCS to check i was then told that my debit order was cancelled instead of being updated, Maditente from RCS must be dealt with because he/ she sent me a confirmation email saying that my debit order details have been updated yet he/ she cancelled my debit order, i am extremely ****ed off right now.