RCS service complain

I made payments to my RCS builders account on the 25th of May 2021. I noticed then i made the payment without putting my acc number as reference. I have done this previously and payment had to be traced. It was traced and updated. now when i realized that i made a mistake i corrected it and send the proof of payment to the RCS payments department which i think is probably the department where NO ONE WORKS as there is just no service what so ever.. please see below mails send to them with no or little reply and if i get a reply its very snotty..

Good day Please look into your records – previous payments have been made into the same account. (Attached is a payment made in Jan with the same details) Not sure how this cant reflect on your side if you picked up the previous payments. Kindly look into this matter and get back to us with sufficient feedback. Thank you Regards Good afternoon Mr. Breet, Thank you for your email. The payments was not paid to RCS. You will be required to revert back to the store to trace the funds for you. It is quicker and easier to pay by Direct Debit. If you would like to set one up and for further assistance, feel free to call us on ***or send an email to ***. Regards, Yolanda ________________________________________

Good morning Mr Jakobus Adriaan Breet Thank you for your email. I have forwarded your proof of payment to the relevant department. In future, please use your 19-digit account number *** ensure that your payment is updated timeously Please, use the following banking details: • Account Name: RCS CARDS • Standard Bank • Account no: *** • Branch Code: 051001 • Current Account • Reference Number: Full 19-digit card number It is quicker and easier to pay by Direct Debit. If you would like to set one up and for further assistance, feel free to call us on ***or send an email to *** Regards, Tabhitha

Can this please get sorted out.