RCS - Seriously, a small thing and yet you cant deliver on your promises

Hi,

I have now spent hours upon hours on call with agents. I had 3 accounts with RCS and fully paid off all three accounts.

I requested that I receive a paid up letter for all three accounts and as per the agent the matter was escalated on Thursday. I spoke to an agent on Friday again who indicated it take 48 hours at most for response, which was past on Monday.

On Tuesday I spoke to an agent again who indicated that it was escalated again and I would receive response either on Tuesday or Wednesday morning, which again has past.

Today I spoke to an agent again and it was indicated that he doesnt know why admin is not responding with the request and put me through to the Admin department. I hung up the call after waiting more than 40 min and no answer.

This is pathetic and all I want is two small things which will take less than 5 min to send me.

1. List my accounts and confirm that they have been fully settled 2. Also state that as per my request all three accounts are in process of being closed (I know it takes time to close, just that it is in progress).

3. Is apparently I have overpaid the settlements and sent my bank details to the accounts department via mail to which I have still not received my refund, I sent the mail on Thursday as well last week.

RCS seriously this is beyond pathetic and please just send me the confirmations as per mail, I requested. I am in process of securing a bond and all is standing dead still cause I havent received any mails as requested.

Please please please!!!