RCS Sanlam Money Saver Credit card - POOOR and USELESS customer care department

Sanlam Money Saver Credit Card - Administrated by RCS.

I have send several emails requesting a reduction of my Sanlam Money Saver Credit card that was closed by these departments in October 2025. They sent a notification of a settlement which I only received in March, when I started the enquiring process. If you did not choose the settlement, your premium went from R1105 to R1850 per month.

They cannot offer you a payment arrangement if your account is not in arrears. So you need to loose your good credit name in order to get a payment arrangement.

Each time you send an email a different person comes back to you, not solving the problem, just asking the same question as the previous person. You are not helping your clients.

I will refer the matter to the NCR for investigation as you are very quick to provide credit, but not quick to assist with assistance when required. Institutions like these needs to be investigated and closed down.