RCS SANLAM MONEY SAVER CARD

I have a Sanlam money saver card. What a disaster, transactions went off my account in August when I called in I was told to report it as ***** so did. Since then I have received no response to my email nor what the transactions were and if they were actually **********. Last week when I called in I was told to submit an affidavit nearly two months later. I asked to speak to a manager. Still waiting for a callback. This morning I was put on hold for 20 min conveniently forgotten about, In the meantime, I cannot use my card. It has been absolutely impossible to get any accurate response from them.