RCS - Ripoff Center of Service

I walked into your woodlands shopping center Game store on Saturday 22/06/2019 and asked for a settlement on my Makro account. The lady helping me on call gave the settlement amount which was below R1110.00 that I paid, I settled the account and she told me I should call two days later for a settlement letter. I walked into your Dion Wired store at Sandton city and asked for a settlement confirmation and the letter to be sent to me but the gentleman on the call told me the settlement I paid was for the Game store account not Makro even when I clearly asked for Makro settlement and even used my Makro card at the till. I've had a very frustrating one year experience with the overall service from you, I have been sent from pillar to post on various requests I had with you and my history on your records will show. I am now sick and tired of Ripoff Center of Service, you guys are the worst.