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Sylvia W

1 reviews | Active since Apr 2018

18 Mar 2021, 12:39

RCS *******

I paid an amount via EFT to pay off my account balance on 25 February, minus te debit order amount that was due to go off on 1 March. Suddenly no debt order went through on 1 March and my the account was still open with my statement reflecting fees, credit life assurance, etc - over R100. As soon as I was aware of this (12 March) I then called RCS and said I wanted to close the account and was given a settlement balance which I immediately paid. When I have emailed asking why the debt order was cancelled and to get confirmation that my account has been closed, I get a reply to ask if I want to start a new debit order, This is a total ******* business I want my account CLOSED and want conformation of this asap.

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Replies (2)
RCS
RCS's reply18 Mar 2021, 12:51
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

SW
Sylvia W's update23 Mar 2021, 09:38
Reviewer Update
I have now received an email from you stating that my account will be closed after the next billing cycle. HOW DARE YOU? I owe you nothing. My account is paid up in full as per the settlement amount I was given on 12 March. In fact I don't even owe you the credit life assurance etc fees you added because you decided not to put the debt order through on 1 March. If there is anyone in your business actually reading these reviews, a reply would be appreciated. Or are you so used to just riding roughshod over people? I will cancel any further debit orders from your business on my bank account and I have informed your customer service department as well.