AN
Abner N

1 reviews | Active since Jun 2019

17 Jun 2019, 20:28

RCS registered FSP but cannot close settled accounts?

I am very dissapointed in the way my account is being dealt with. I settled my two accounts with RCS in April 2019 and requested that they be closed. They are still sending me invoices for amounts accrueing since i settled and unbelivably attempted to debit the amounts from my bank acount. They have not yet closed the accounts despite my weekly emails and failed attempts in calling. This is absolute thievery and i would recommend anybody considering an RCS account to STAY AWAY! There has been no attempt to contact me to bring finality to these accounts which to me is very unproffessional for a REGISTERED financial service provider.

0
Replies (2)
RCS
RCS's reply19 Jun 2019, 13:46
Official
Good day 
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind RegardsRCS Group
RCS
RCS's reply03 Jul 2019, 09:36
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS