RCS refusing to acknowledge and allocate my R950 payment made on 19 October in Mthatha

On 19 October 2025 at 11:31, I made a physical in-store payment at Game Store, Mthatha Plaza, using my Game card (***00 4448 451). At the till, I inserted my Game card, entered my Game PIN, and the payment was processed successfully. RCS/ Game are refusing to acknowledge and allocate my payment to my account till today, as a result last month they double deducted me. I have been going back and forth with RCS with no assistance at all.

According to Game’s official payment options, customers may pay via:

EasyPay

EFT

In-store (at any Game store)

Debit order

I used the in-store payment method, as listed above. I paid my account at the Game store using my Game card, and the transaction was completed by swiping my Capitec card to fund the payment.

Kindly assist, they have been failing to assist

Mr Vellem