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lL
louwri L

1 reviews | Active since Feb 2012

02 Jun 2023, 10:27

RCS refuses to refund money in credit

***** was committed on my Cape Union Mart Account. After about 3 months, the refund was made into my RCS account. Request withdrawal of the funds...2 months later and they are still stone walling. REfuses to refund the amount to me.

Horrible horrible experience

0
Replies (6)
RCS
RCS's reply02 Jun 2023, 10:31
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

lL
louwri L's update02 Jun 2023, 12:37
Reviewer Update
I have been calling daily for the past 2 weeks with a different story every time. You received my proof of banking 3 weeks ago and still nothing is happening!
lL
louwri L's update20 Jun 2023, 10:56
Reviewer Update
Still no refund. It has now been 6 months with this issue. Pulling my hair out. Still no refund from rcs...
RCS
RCS's reply04 Oct 2023, 12:09
Official
Hi Louwri 

We would like to know if your matter was resolved? 

Regards
RCS Cards
lL
louwri L's update09 Oct 2023, 08:55
Reviewer Update
Everything was eventually sorted thank you. I still think the process is very onerous.
RCS
RCS's reply09 Oct 2023, 09:11
Official
Thanks for your feedback Louwri, this is important to us, I will pass on your feedback.