1 reviews | Active since Oct 2016

26 Oct 2016, 17:32

Rcs refuses to help me with my RCs Acc

<p>Rcs refuses to help with my RCS credit card. I have made a payment of R4122 into my RCS credit account but it doesn't reflect on my RCS card. The payment was made on the 10th Oct 2016, 16 days later, 10 calls later, 8 emails later rcs the matter remains unresolved even after I had sent theme a bank statement to that effect. </p>

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Replies (2)
RCS
RCS's reply27 Oct 2016, 07:40
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply08 Nov 2016, 08:15
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS