PS
Pieter S

1 reviews | Active since May 2016

10 May 2016, 11:07

RCS refuses to give statement about money they demand

<p>I opened a Dion Wired account which I closed a few months later. When I closed the account, the Dion Wired account person phoned RCS and got the amount I have to pay to close the account. I have the date and time and person from RCS spoken to.</p> <p> </p> <p>I paid that amount, but since then, RCS keep phoning me to pay more money. They also refuses to give me a statement. I have been in email correspondence with them, and said I would pay if they can give me a statement why I own money. They refuse to give me a statement. I am willing to pay, I only need a statement to show that Dion Wired made a mistake and that RCS is not just randomly trying to extract money from me. If I just pay, what stops them from doing the same thing again in a month or two?</p>

0
Replies (5)
RCS
RCS's reply11 May 2016, 08:54
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards RCS Group
RCS
RCS's reply11 May 2016, 09:15
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. We trust you find the above in order. Kind Regards, RCS CARDS
PS
Pieter S's update11 May 2016, 09:23
Reviewer Update
Thanks for the statements. The amounts you are trying to get me to pay was only added days after I closed my account. How is that legal?
PS
Pieter S's update11 May 2016, 11:18
Reviewer Update
Another very helpful lady contacted me by phone, and it seems that the problem is now sorted.
PS
Pieter S's update11 May 2016, 11:18
Reviewer Update
Another very helpful lady contacted me by phone, and it seems that the problem is now sorted.