RCS REFUSES TO CLOSE PAID -UP LOAN

I have requested a Settlement amount of my personal loan on 17/03/2022 and again on the 23/03/2022. I was duly authenticated (ID no, Cellphone no, e-mail address, residential address etc). I received an SMS on 23/03/2022 @ 11:45am and it stated that “Good Day, please use the following banking details: Account Name – RCS card, Standard Bank Account no – ***, Branch code – 051001, Current Account, Reference Number- ***. Please e-mail proof to ***

I paid up my loan account on 23/03/2022 and e-mailed the proof of payment, as instructed. The account remain open.

I have been receiving numerous SMSs informing me that the account is in arrears and I have called the Call Centre on a weekly basis to resolve the issue. The call centre agents always tells me that the reference is incorrect and they will allocate the payment to the correct account

I called the CallCentre again today (10/05/2022) and again I am told to call again next week. 30 minutes later after calling the Call Centre, I received an SMS that the account is in arrears, AGAIN

Every time I called the Call Centre I am told that payment has been received and will be allocated accordingly. This is always not the case. I follow the same routine week after week, since March until now

This is POOR SERVICE at its best.

Regards Mlungisi Milton Nkosi (Mr) ***