RCS refuses to allocate my EASYPAY payment

I made a payment using easypay on the clicks app on 23rd June, now 9 September my payment of R1500 still has not been allocated to my account.

The problem started when i didn't receive an invoice after i made the payment using the app, easypay sent me something from them that shows the payment has been made which i did forwarded this to RCS along with the email thread and attachments showing i made the payment.

What has been exhausting is easypay says the number for each payment is unique so they should be able to allocate the payment with the verification they sent me but still nothing.

I am so frustrated by the this whole process of RCS refusing to allocate the payment. I have been calling multiple times and having to constantly explain my story from the beginning because its always a different agent and im assuming none of them bother to leave any notes or even read before responding to the long thread emails I keep sending.

Now my account is in arrears with not even me being at fault