RCS REFUSE TO REFUND MY MONEY AND RETURN MY CALLS

I called the RCS customer care line on Saturday afternoon (12/12/2015) to enquire on how I can go about getting a refund on my RCS and Game account as I unknowingly overpaid. I was advised to send through a copy of my ID, bank statement and banking details. I have sent all the required documents and i have made numerous calls to the call centre however my refund has still not been processed. I ask for supervisors to call me back however they do not. They do not care. I have spent hours on the phone with the consultants and nothing has come of it. IT IS MY MONEY!!! I have numerous email s as well which i have sent to the consultant as well as the supervisor. <br> <br> I have been a good payer ever since I had this account, I mistakenly over paid and now RCS is refusing to pay me back!! From the 12/12/2015 to date!!!!!! THIS IS THE WORST SERVICE I HAVE EVER EXPERIENCED!! I SPOKE TO KEANAN AND MARCALINE, BOTH SUPERVISORS HAVE NOT HAD THE DECENCY TO CALL ME BACK!<br>