RCS - Refusal to reflect payments on statement

<p>I have had an account with RCS for 2 years now. From 2015 to 2016 I noticed that my payments does not reflect on my account. Since May 2016 I have been trying to resolve this problem. I have sent through my proof of payments - they confirmed that they received it - just to request it again. After several emails and phonecalls still no results. I do not receive my statement monthly, but I do receive an SMS stating that the payment is outstanding although it has already been paid, even more than was due!! They keep on postponing response with no conclusive answers and promises to resolve the problem but with no solutions. At this moment my account balance is higher than I ended with at the end of May, with no further purchases made, and monthly payments transfered. What am I to do now? The logical solution for me seems to ask the Consumer Council for advice? I am so frustrated, even though I pay, my balance keeps escalating without me buying anything on my account. Collection fees keeps on adding to my balance, although there is no reason for collection as the account is paid on time monthly!!!!!</p>