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se.wijnja se.wijnja
1 reviews | Active since Mar 2017
23 Feb 2024, 14:43
RCS - refusal to comply with POPI Act and remove my personal information.
I have just opened a matter with the Information Regulator as this company will NOT stop contacting me. They cold call me (I have no account with RCS or any of their subsidiaries) up to 18 times a day.... I have on several occasions asked that my information be removed from their system and then the operator on that side simply sigh or put down the phone. Minutes later, I would get a phone call again. This is in breach of the POPI Act which allows me to ask that my information be removed. I have spoken to their client services department to ask for their legal department, but they refused to give me that information. I therefore issued a formal complaint with the Information Regulator for such breach.
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Replies (4)
RCS's replyOfficial
23 Feb 2024, 14:49Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
RCS's reply23 Feb 2024, 14:49
Official
Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
RCS's replyOfficial
23 Feb 2024, 15:29Hi
Sonja, thanks again for being in contact and for your patience. We have sent you an email .Please let us know if you need any further assistance.
Sonja, thanks again for being in contact and for your patience. We have sent you an email .Please let us know if you need any further assistance.
RCS's reply23 Feb 2024, 15:29
Official
Hi
Sonja, thanks again for being in contact and for your patience. We have sent you an email .Please let us know if you need any further assistance.
Sonja, thanks again for being in contact and for your patience. We have sent you an email .Please let us know if you need any further assistance.
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se.wijnja se.wijnja's updateReviewer Update
26 Feb 2024, 10:31Hi
I did receive the email on 23 Feb apologising for any inconvenience and informing me that my name has now been added to the "do not call" list. Despite this email - I again received a phone call on the 26st Feb at 9:11am... Are there no systems in place? Are the operators not trained? Clearly, there is still no compliance with POPIA...
I did receive the email on 23 Feb apologising for any inconvenience and informing me that my name has now been added to the "do not call" list. Despite this email - I again received a phone call on the 26st Feb at 9:11am... Are there no systems in place? Are the operators not trained? Clearly, there is still no compliance with POPIA...
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se.wijnja se.wijnja's update26 Feb 2024, 10:31
Reviewer Update
Hi
I did receive the email on 23 Feb apologising for any inconvenience and informing me that my name has now been added to the "do not call" list. Despite this email - I again received a phone call on the 26st Feb at 9:11am... Are there no systems in place? Are the operators not trained? Clearly, there is still no compliance with POPIA...
I did receive the email on 23 Feb apologising for any inconvenience and informing me that my name has now been added to the "do not call" list. Despite this email - I again received a phone call on the 26st Feb at 9:11am... Are there no systems in place? Are the operators not trained? Clearly, there is still no compliance with POPIA...
RCS's replyOfficial
26 Feb 2024, 11:04Good day,
Thank you for your message.
Thank you for your message.
Please accept our apologies for the call received.
The do not call request has been re-escalated to the relevant department.
Kind Regards,
The do not call request has been re-escalated to the relevant department.
Kind Regards,
RCS Group
RCS's reply26 Feb 2024, 11:04
Official
Good day,
Thank you for your message.
Thank you for your message.
Please accept our apologies for the call received.
The do not call request has been re-escalated to the relevant department.
Kind Regards,
The do not call request has been re-escalated to the relevant department.
Kind Regards,
RCS Group