JS
Janine S
1 reviews | Active since Nov 2016
21 Sept 2020, 16:28
RCS reappears 5 YEARS later!
I am SO disappointed!! I paid up my RCS account and have a paid up letter dated 1 June 2015. I keep an eye on my credit record and even have the latest annual credit report dated June 2020. I'm applying for a home loan, to find NOW an RCS account on my name - 5 YEARS later??? NOTHING shows on my Transunion credit report for anything RCS. How could something like this happen????
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Replies (3)
RCS's replyOfficial
21 Sept 2020, 16:43 Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
RCS's reply21 Sept 2020, 16:43
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
JS
Janine S's updateReviewer Update
21 Sept 2020, 16:44I've just made another call to your offices and the fact of the matter is that the account that comes up on my Experian credit report belongs to SOMEONE ELSE!!! How does this HAPPEN???
JS
Janine S's update21 Sept 2020, 16:44
Reviewer Update
I've just made another call to your offices and the fact of the matter is that the account that comes up on my Experian credit report belongs to SOMEONE ELSE!!! How does this HAPPEN???
RCS's replyOfficial
02 Oct 2020, 11:37 Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards, RCS CARDS
RCS's reply02 Oct 2020, 11:37
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards, RCS CARDS