1 reviews | Active since Jun 2017

13 Jun 2017, 15:27

RCS = Real **** Service

<p>RCS definetly deliver the most horrible service you can imagine .first of all i made two seperate payments towards my RCS account in 2015 already , to be precisely the first payment of R450 was made on 14/4/2015 and then the second follow up payment of R25 was made on 18/4/2015. i've send numerous e-mails with proof of payment to them to 3 different e-mail addreses eg. ********** , ********** , ********** with no luck try to phone them then you have to hold the line for a few minutes before somebody assist you then you get transfered from the one extension to the other . when somebody aventualy listen to your query they assure you they will follow up and come back to you but nobody ever phones or at least send an e-mail back to me . </p> <p> </p> <p>and now again i phoned them and ask for a settlement letter , offcourse that i received in a hours time after my telephone conversation with them because all they want is money and they dont want to deliver any service for it .i made a payment of R1610 towards my account on the 5/6/2017 to settle it because im fed up of them and just want to finish my loan with them and get them out of my life . the same story again , ive phoned , i've send e-mails ive tried everything from my side . they just dont allocate the payments ive made to my account.</p> <p> </p> <p>not even one of the above mentioned 3 payments was allocated to my account, im still waiting for them .</p> <p>here is a little bit of advice for someone who is not fami**** with the so calles REAL **** SERVICE (RCS) account , never ever open an account there no matter what the case might be. they are pathetic.</p> <p> </p> <p> </p> <p> </p>

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Replies (2)
RCS
RCS's reply14 Jun 2017, 11:21
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply22 Jun 2017, 13:30
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS