RCS Queenspark - mishandling of Payments and their Allocations

I have an RCS account with Queenspark. While I have paid my account in full for May and JUNE those payments have not reflected... Instead, I have discovered a very disturbing issue, if you pay via EFT FNB your funds to do not reflect on your balance, instead unless you send a proof of payment, your money goes into a big balance of payments made by every tom, **** and harry, and will not be allocated unless you send them proof of payment, which is ridiculous because I pay my money into an account number which is the identifying factor... Therefore my account which should be settled in full since May 2020 is being reflected as being in arrears.... thereby jeopardizing my credit rating and i can't use my card.... this is not good financial practice.... i can understand why there are so many similar complaints...

This also makes me really cross because according to their records I am in arrears for a third month, which is simply not so.... why is the money not automatically allocated to the account number the EFT sends it to... no other retail store does this..... it's very odd.... should this extreme mishandling of my account payments lead to a bad mark on my credit rating, I will be writing a letter to the Financial Ombudsman. I will NOT be paying the JULY invoice as I do not owe this money, neither do I owe the interest accumulated..... I WILL accept a credit for the extra money that was over on full payment in JUNE 2020. i have sent the proof of payment via email....