RCS punishes clients

"Dion Wired" account card conversion into a "Game" account card turned into a nightmare today; thanks to "RCS". When wanting to purchase a printer at "Makro" Montague Gardens today with my "Dion Wired" account card, my card got declined, and l was told that l should go to a "Game" store to have an account card conversion done. I had to go all the way to "Game" Canal Walk to have this card conversion done. At "Game" Canal Walk, l was given the world of grief by the call centre employees of "RCS" about my "Dion Wired" account. Please note: This account had been PAID UP and settled for more than 12 months. NONE of my accounts are in arrears. I had to REPEATEDLY give my personal details over the phone to multiple "RCS" call centre employees. I had to put my signature down three times below a copy of my ID. I was being PUNISHED, and EMBARRASSED by "RCS", for no reason. I was treated like a ********, because my account was paid up; and l needed a "Game" account card; which was NOT my fault. It was no fault of mine that all "Dion Wired" stores closed, and l still had, and used that account card up until last year. NO NOTIFICATION was given to me as a client to have the "Dion Wired" account card converted to "Game" account card, prior to this incident.

"RCS" was punishing ME as the client for their stores closing, and for their lack of communication regarding updating of account cards.

When finally receiving (after approximately 45 minutes on the phone with RCS employees), the converted "Game" account card, l was told that it will only be active after 48 hours.

I STILL HAVE TO WAIT; after being treated like ******* by "RCS", to use a card for an account that WAS EXISTING, and is in my name for YEARS already.

This a sick joke!

I am a hard-working, honest, South African citizen. I pay my bills on time.

It's disgusting that a "RCS" treats an honest client like this.