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Akhona T
1 reviews | Active since Apr 2014
02 Sept 2020, 12:51
RCS provides the worst service
Since RCS is now administrating Edgars accounts, they provide lousy service. Made an eft payment for my Edgars account and somehow my payment cannot be traced.
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Replies (2)
RCS's replyOfficial
02 Sept 2020, 12:53Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply02 Sept 2020, 12:53
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
AT
Akhona T's updateReviewer Update
02 Sept 2020, 13:21Last week I was asked to provide a proof of payment to the email address *** and I did exactly that. Days later you reply stating I need to provide the details on the proof of payment. I have always made payments via eft to a bank approved beneficiary, Edgars. And I have called ***multiple times and was told banking details have not changed. So how come my payment is not traceable?
AT
Akhona T's update02 Sept 2020, 13:21
Reviewer Update
Last week I was asked to provide a proof of payment to the email address *** and I did exactly that. Days later you reply stating I need to provide the details on the proof of payment. I have always made payments via eft to a bank approved beneficiary, Edgars. And I have called ***multiple times and was told banking details have not changed. So how come my payment is not traceable?